Refund policy

Refund Policy - Arctic Hunter

At Arctic Hunter, we prioritize your satisfaction. Our refund policy provides you with a straightforward and efficient process for returns. Please review the details below to understand our return and refund procedures.

3-Day Return Policy

We offer a 3-day return policy. This means you have 3 days from the date of receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition as you received it.
  • The item must be unworn or unused, with tags attached.
  • The item must be in its original packaging.
  • You must have the receipt or proof of purchase.

Initiating a Return

To start a return, contact us at khayamex@emirates.net.ae. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items returned without prior approval will not be accepted.

For any return-related questions, feel free to contact us at:

  • Phone: 00971-42216959
  • Phone: 00971-42260514

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective.
  • The item is damaged.
  • You received the wrong item.

We will evaluate the issue and take appropriate action to resolve it.

Non-Returnable Items

Unfortunately, we cannot accept returns on:

  • Sale items
  • Gift cards

Exchange Policy

The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refund Process

After receiving and inspecting your return, we will notify you about the approval status of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Additional Services

Free Shipping

We offer free shipping on all orders within the UAE.

Support Team

Our dedicated support team is here to answer any questions you may have. Contact us for assistance.

Track Your Shipment

Stay informed about your shipment status with our tracking services.

 

 

Contact Us

Eminent Luggage EST. 
Near Sabakha Bus Station
Office 703 & 704
Abraj Centre, Deira, Dubai
Email: khayamex@emirates.net.ae

Thank you for shopping with Arctic Hunter. We are committed to providing you with high-quality products and exceptional customer service.